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A Guide to How We Gather, Protect, Share and Use Member Information
Your privacy is important to us. We value the trust you have placed in us, and your continued confidence is important to us. As you review our policy, please remember that:
- We do not sell member information to others so that they can market their products to you.
- When we believe that an unrelated company offers products or services that would be of interest to you, we may communicate to you about them. These companies will not learn about your relationship with us unless you respond to their offer.
- When it comes to privacy, we believe that you have the right to make meaningful choices. If you tell us not to do so, we will not call or send direct mail to you for additional products or services.
What Personal Information is, and How We Gather, Protect, Share and Use It
Our policy applies to personal information, which is nonpublic information about you that we obtain in connection with providing membership priviledges to you.
- Types of Information We Gather
We may gather the following types of personal information about you:
A. Information about your identity, such as your name, address, email address, and vehicle information.
B. Information about your transactions with us, our affiliates, or others.
- What Information We Share
In Section 4, we explain your right to choose how we share and use personal information about you. Subject to your choices to limit sharing as explained in Section 4, we may share and use all of the information we gather with:
B. Unrelated organizations that work with us, including companies that help us market products and services to you. All such organizations that act on our behalf are contractually obligated to keep the information we provide them confidentlal and to use the information we share only to provide the services we ask them to perform for us. We do not sell or share member information to unrelated companies so that they can market their products to you. From time to time, we may communicate to you special offers for products or services of unrelated companies, which we believe may be of interest to you. These companies will not learn about your relationship with us unless you respond to their offers.
- We Protect the Confidentiality and Security of the Information We Gather
We restrict access to personal information about you to those employees we believe need to know that information to provide products and services to you. We maintain physical, electronic, and procedural safeguards to keep information about you safe.
- Your Choices About How We Share and Use Personal Information About You
You have the right to choose how we share and use certain personal information about you.
A. You may tell us not to share personal information within our affiliated family of service providers.
B. You may tell us not to call or send direct mail to you for additional products or services.
From time to time, we may call or write to tell you about additional products or services that we think may be of interest to you. You may, however, tell us not to call or send direct mail to you for additional products and services by following the instruction on the attached form. Please note that if you make this choice, we will still call you and send you mail to service your existing relationships, or provide membership related information (and, when doing so, the mail we send may include pre-printed marketing materials in those mailings).
We may, from time to time, contact you at an email address belonging to you to tell you of changes or updates to our website. In addition, we may contact you at an email address belonging to you to inform you of products and services we think may be of interest to you. At any time, you may ask us to stop sending promotional information to that email address by simply replying to our email and telling us of your preference.
- Closed or Inactive Accounts
We will continue to follow the privacy policies and practices explained in our Privacy Pledge even after your membership is closed or becomes inactive.
- When Will My Choice Take Effect?
If you make a choice as explained on the attached tear-off form, we will process your request.
- New Cardmembers:
For new cardmembers, we will allow you a reasonable time to express your preference before sharing personal information about you.
- Direct Marketing Preference – Delayed Effect:
You may make a direct marketing choice at any time. If you have previously permitted direct marketing and you change your preference, it may take up to 10 weeks to stop receiving mail or telephone offers.
We may contact our existing members by telephone to offer additional products that we believe may be of interest to you. You have the right to opt out of these calls by adding your name to our internal do-not-call list. To opt out of these calls, please complete the attached form and mail it to us.
CLICK HERE FOR CONTACT PREFERENCE FORM